Question 1

Can you help identify older or discontinued Metrex valve models?

Accepted Answer

Absolutely. Metrex Valve maintains records for legacy and discontinued models and can often recommend replacement valves or rebuild options.

Question 2

How can I contact Metrex Valve technical support?

Accepted Answer

Technical support is available through MetrexValve.com or by contacting our support team directly. We assist with valve selection, troubleshooting, compatibility questions, and rebuild guidance.

Question 3

Do you ship internationally?

Accepted Answer

Yes. Metrex Valve ships domestically and internationally. Shipping options, transit times, and documentation vary by destination.

Question 4

What are typical lead times for Metrex Valve products?

Accepted Answer

Lead times vary based on product type, quantity, and customization. Many standard valves and parts are available with short lead times. Custom or rebuilt units may require additional production time.

Question 5

Are Metrex replacement parts interchangeable with other brands?

Accepted Answer

Metrex replacement parts are engineered specifically for Metrex valves. While some dimensions may appear similar, using non-approved parts can affect performance and safety. We do have a chart between Johnson’s and Metrex Valves https://metrexvalve.com/johnsons-vs-metrex-valve-cross-reference-guide/

Question 6

Do you sell replacement parts and rebuild kits?

Accepted Answer

Yes. Metrex Valve offers rebuild kits, bellows kits, valve disks, and other replacement components for many of our valve models, including legacy products.

Question 7

How do I identify the correct replacement valve or rebuild kit?

Accepted Answer

The fastest way is to reference the valve model number stamped on the body. If unavailable, our team can assist using system details, dimensions, or photos to ensure proper part matching.

Question 8

Can Metrex valves be used in ammonia (NH₃) systems?

Accepted Answer

Many Metrex valves are designed for industrial refrigeration environments, including ammonia systems. Always verify compatibility based on the specific valve model and system requirements.

Question 9

Are Metrex valves compatible with A2L refrigerants?

Accepted Answer

Select Metrex Valve products are compatible with A2L refrigerants. Compatibility depends on the valve series, materials, and application conditions. For confirmation, we recommend contacting our technical team with your refrigerant type and operating parameters.

Question 10

What industries does Metrex Valve serve?

Accepted Answer

Metrex Valve products are used across commercial refrigeration, industrial cooling, HVAC, food processing, cold storage, and OEM manufacturing applications worldwide.

Question 11

Do you manufacture custom or application-specific valves?

Accepted Answer

Yes. Metrex Valve specializes in engineered valve solutions for refrigeration, HVAC, industrial, and specialty applications. Custom configurations, materials, and rebuild kits are available upon request depending on application requirements.

Question 12

How do I request a quote for Metrex Valve products?

Accepted Answer

You can request a quote directly through MetrexValve.com or by contacting our sales team. To ensure accurate pricing and lead times, please include valve model numbers, sizes, quantities, and application details. Our team typically responds within one business day.

Question 13

Why should I do business with Metrex?

Accepted Answer

US-made, reliable, wide range, marine & nuclear ready, spare parts.

Question 14

How long has Metrex been in business?

Accepted Answer

Over 60 years making engineered HVAC valve solutions.

Question 15

Can I download technical manuals and drawings?

Accepted Answer

Some drawings are online; contact for full manuals.

Question 16

Do you accept credit cards?

Accepted Answer

Likely yes, confirm with Customer Service.

Question 17

Do you have a distributor in my area?

Accepted Answer

Yes. Call Customer Service to locate your nearest distributor.

Question 18

Can I buy valves directly from Metrex?

Accepted Answer

Yes. Contact Customer Service or request a quote online.

Question 19

Can I install the valve upside down, or in different orientations?

Accepted Answer

Check datasheet; some orientations are allowed but follow flow arrows.

Question 20

Do I need to shut down the system to install/maintain the valve?

Accepted Answer

Yes, isolate water or shut down as needed for service.

Question 21

When I replace bellows do I need gaskets?

Accepted Answer

No. Isolate water, unscrew old bellows, and install the new one.

Question 22

Do you have valve repair kits?

Accepted Answer

Yes. Metrex offers valve rebuild kits for maintenance and repairs.

Question 23

What are Cv values, and how do they influence valve selection?

Accepted Answer

Cv shows valve flow capacity. Too low = starved flow; too high = poor control.

Question 24

How do I size a valve?

Accepted Answer

Use flow (GPM), system pressure drop, and Cv to select the right valve.

Question 25

Can I get valves with high-refrigerant R-410A service?

Accepted Answer

Yes. Metrex provides valves designed for R-410A and other refrigerants.

Question 26

Can I get valves for more than 150 psi inlet?

Accepted Answer

Yes — Metrex offers high-pressure valves rated up to 350 psi and tested higher.

Question 27

How can I find pricing for Metrex valve parts?

Accepted Answer

For pricing information on Metrex valve parts, please visit our Contact Page and provide details about the specific parts you’re interested in. Our team will respond with current pricing and availability.

Question 28

Do you provide replacements for discontinued models like WCM7?

Accepted Answer

Yes, we offer replacement options for discontinued models such as the WCM7. Please contact us through our Contact Page with your specific requirements, and we will recommend suitable alternatives.

Question 29

Can I order repair kits or maintenance parts in bulk, such as 20 kits?

Accepted Answer

Yes, bulk orders for repair kits are available. Please visit our Valve Rebuild Kits page for more information, or contact us directly through our Contact Page.

Question 30

How can I get a quote for four EHOMM-3130-NF2 valves?

Accepted Answer

To receive a quote for the EHOMM-3130-NF2 valves, please visit our Contact Page and provide the quantity and any specific requirements. Our team will get back to you with pricing and availability.

Question 31

Do you offer specifications for the WCME4075DUE3W model?

Accepted Answer

Yes, detailed specifications for the WCME4075DUE3W model are available on its product page. For additional information, please contact us through our Contact Page.

Question 32

What are Cv values, and how do they influence valve selection?

Accepted Answer

Cv values represent a valve’s flow capacity. Understanding these values is crucial for selecting the appropriate valve for your system. For more information, refer to our How to Size a Valve guide.

Question 33

How do I request a quote for a 2-inch, 3-way valve?

Accepted Answer

You can request a quote by visiting our Contact Page and providing details about the 2-inch, 3-way valve you’re interested in. Our team will respond promptly with pricing and availability.

Question 34

How can I obtain detailed specifications for a specific product SKU?

Accepted Answer

To access detailed specifications, visit our Products Page and navigate to the desired product category. For example, for the WCME-4075-3W valve, you can find information on its product page. If you need further assistance, feel free to contact us through our Contact Page.

Question 35

Why should architects and building engineers select a new HVAC system using R410a – a non ozone-depleting refrigerant?

Accepted Answer

Because by selecting R-410a you eliminate the possibility that refrigerant leaking from your system will contribute to the hole in the ozone layer. R410A contains no chlorine, it is ozone and climate responsible. Plus, R410a allows higher efficiencies than R22, it not only makes sense environmentally — it also makes sense from an economic standpoint, too!

Question 36

What is the US Governments position on R410a?

Accepted Answer

Production of R22 in the United States is scheduled for termination in 2015. R410a is the best alternative to R22 available today.

Question 37

Why do HVAC systems using R410a need special high pressure valves?

Accepted Answer

Systems using R410a refrigerant operate at pressures approximately 1.6 times higher than systems using R22 or R407c. Water cooled systems, utilizing R410a refrigerant, demand special regulating valves to manage the heat transfer process.

Question 38

What if we have a special R410a control valve requirement?

Accepted Answer

Metrex has many off-the-shelf R410a high refrigerant pressure regulating valve solutions. Our experienced engineers can design or modify existing valves to meet all your R410a system requirements.

Question 39

Can I get valves for more than 150 psi inlet?

Accepted Answer

Of course! See either Commercial & Industrial Buildings & Products or High Pressure Water Sides.

Question 40

Can I get valves with high refrigerant R410a?

Accepted Answer

Indeed! See either Standard Service or High Refrigerant Pressure valves.

Question 41

How do I size a valve?

Accepted Answer

If you know how many gpms you need, divide it by the Cv squared (Cv2). Or, check out one of the following: Metrex Matrix, About Our Valves or Sizing A Valve.

Question 42

Do you have valve repair kits?

Accepted Answer

Yes – Call our Customer Service Department at 1-800-266-4027. Also, see our Valve Repair Kits or Contact Us pages.

Question 43

When I replace bellows do I need gaskets?

Accepted Answer

There are no gaskets. Isolate the water supply, unscrew the old bellows and replace with new bellows. See our Valve Rebuild Kits page.

Question 44

Do I need to shut down the system?

Accepted Answer

No, isolate the water supply.

Question 45

Can I install valve upside down, downstream or upstream, inside out?

Accepted Answer

Please see our About Our Valves or Install Schematics PDF pages linked to each valve.

Question 46

Can I buy valves directly from Metrex?

Accepted Answer

Yes – Call our Customer Service Department at 1-800-266-4027 or see our Contact Us page.

Question 47

Do you have a distributor in my area?

Accepted Answer

Call our Customer Service Department at 1-800-266-4027 or see our Contact Us page.

Question 48

Do you accept credit cards?

Accepted Answer

Question 49

Can I download tech manuals and drawings?

Accepted Answer

We have some drawings, but no tech manuals. Please call our Customer Service Department at 1-800-266-4027 or see our Contact Us page.

Question 50

How did Metrex get such great customer service gals?

Accepted Answer

From a galaxy far, far away

Question 51

How long has Metrex been in business?

Accepted Answer

See our About Us page.

Question 52

Why should I do business with Metrex?

Accepted Answer

See About Us page.

FAQ

How can I contact Metrex Valve technical support?

Metrex Valve delivers a completely self-contained,
self-powered and self-regulating valve solution that
saves energy and money.

FAQ

How can I contact Metrex Valve technical support?

Metrex Valve delivers a completely self-contained,self-powered and self-regulating valve solution thatsaves energy and money.

Metrex Valve delivers a completely self-contained,
self-powered and self-regulating valve solution that
saves energy and money.